Our moto is customer satisfaction. If you are disatisfied with our services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the CAF,it provides all the details about the services or the product you purchase.

Spider Broadband Pvt.Ltd. believes in helping its customers as far as possible.and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

No cancellations are entertained for those products that the spiderbroadband.net marketing team has obtained on special occasions like Duga Puja, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.

In case of receipt of damaged or defective consumer durable items and non durable items like Switch, Router etc, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 10 days of receipt of the products.

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
Refund of cancelled order will be initiated after 2 days of cancellation.